Are your products ethically made?

We use Stanley & Stella for all our products, which are made from 100% certified organic cotton. As 100% of our cotton is certified organic (by GOTS or OCS), grown without pesticides, GMOs or chemical fertilisers. Other raw materials are also highly ranked on the “sustainability scale”: recycled polyester, Modal®, Tencel®, linen, and more.  All cotton and prints use eco-friendly and vegan water based inks; and all of our packaging is made from 100% recyclable and biodegradable material. 

Is your packaging sustainable?

Our paper postal mailing bags are manufactured from responsible, sustainable sources to comply with FSC® certification. The paper is both compostable and degradable, and paper mailers can be easily recycled, making this an extremely eco-friendly option. The weather-proof parcel protects your purchase.

Where are your products from?

All of our products are printed and shipped from the UK. 

Do you ship worldwide?

Not currently but planning to in the future.

Does my order come with tracked shipping?

You will receive an email once your order has been dispatched, we ship with first class royal mail. 

How long will my order take to be delivered?

For the UK shipping times are usually between 4-7 days. Currently we are experiencing delays due to Covid-19. 

I think my order got lost – what should I do?

If your order has not arrived within the estimated delivery date, please contact us at hiya@spunkypaws.co as soon as possible. Orders which have not been received must be reported to us within 30 days after the shipping date. Unfortunately we are unable to replace missing orders if not reported within this time frame.

*Please note that weekends are not included in business days.

I missed my delivery and the shirts are being returned to you. Now What?

If you missed delivery and didn't pick up the package within the designated delivery pickup time or input an incorrect address, the shirts will be returned to us and you will be notified. Unfortunately, we are unable to refund the original shipping costs and you will be charged for the second shipping cost. 

 I want to cancel my order.

No problem. Please email us within 24 hours of placing the order via hiya@spunkypaws.co